The Billing page

Billing is where your workspace's plan, payments and usage live. Open it from Billing in the Manage section of the sidebar. Everyone on the team can open it, but what each person sees depends on their role. Only the owner can change the plan, pay or add credits.

Who sees what #

Admins and members see a line under the plans grid instead of buttons: Only the workspace owner can change the plan — ask {owner} to make changes. To hand billing to someone else, the owner transfers ownership.

The status rail #

When something needs attention, a card appears at the top of the page, above everything else. Each card shows only while its state is live, so more than one can appear at once, for example a scheduled downgrade and an overdue payment.

Each of these is explained in Upgrades, downgrades & trials. Your account is suspended means more than a closed console: while it shows, web chat, WhatsApp, calls, campaigns and the API are all stopped for your customers, and Billing is the one page that still works. Paying the invoice resumes everything on its own. See When a payment fails.

A trial, an overdue payment and paused numbers also put a banner across the top of every console page, so nobody misses them.

Your plan #

The first card shows:

• The plan name and price, for example Growth · ₹7,999 / month + 18% GST. A trial reads Granted by Amomic-AI · free while it runs. Free reads No charge.
• A status chip: active, cancelling, past_due or suspended, or Trial · 2d left during a trial.
• The plan's first four features, and the current billing period, such as 2 October – 2 November.
• Change plan and Cancel (owner only).

Change plan opens a preview for a suggested plan: Free → Starter, Starter → Growth, and Growth → Starter. During a trial it previews keeping the trial plan. To move to any other plan, use that plan's button in the Plans grid instead. Either way, nothing changes until you confirm the preview.

Cancel appears on an active paid plan. It asks Cancel your subscription? and explains that the plan stays active until the end of the current billing cycle, then moves to Free. Confirm with Cancel subscription. A cancellation can't be undone; you can subscribe again after it takes effect. Read what moving to Free stops first.

Next payment #

The second card shows what you will be charged next and when:

• Paid INR plan: the plan price + 18% GST, the date (on 2 November), and a breakdown of plan, GST and Total. The chip reads Auto-charged, Ending (after a cancel) or Overdue.
• Paid USD plan: the plan price. Sales tax or VAT is worked out by Paddle, our merchant of record, at checkout.
• Trial: None. Nothing is charged during a trial. The owner can Subscribe now to keep the plan.
• Free: None — You're on the Free plan.

Credits are not part of this charge. You buy them separately, when you choose to.

Prepaid credits #

Owners and admins on Starter and Growth see the Prepaid credits card. It shows:

• the Balance
• how much of your last top-up you've used (28% of ₹2,819 used)
• an estimate of how long the rest will last at your recent pace (~44 days left at your recent pace), or, when nothing was charged in the last seven days, what you've spent this month
• What used your credits this month, broken down by charge

Below it, Credit transactions lists every top-up, charge and expiry with its date.

The owner adds credits with Add credits. Credits explains what credits pay for, the top-up dialog and what happens when the balance runs out.

Usage this cycle #

The Usage this cycle card has three meters:

Each row shows the rate that applies past the allowance, such as ₹6 / minute after or ₹2 / conversation after. A meter turns amber at 80%.

When a meter is used up, a paid plan shows Used up — anything further is covered by your prepaid credits. On Free the meter turns red, because Free can't buy credits: Used up — new conversations are paused until your allowance resets on the 1st.

Under the meters, Beyond your allowance lists the rates for voice minutes, AI conversations and phone numbers. These are charged from your prepaid credits, and only for usage past what your plan includes.

Plans #

Four cards: Free, Starter, Growth and Enterprise. Your plan carries a Current badge. Prices exclude tax; an INR card adds + 18% GST. Plans & limits lists everything each plan includes.

The button on each card tells you exactly what clicking it would do:

Every plan change starts with a preview of exactly what changes and what it costs. Upgrades, downgrades & trials walks through each one.

Tax details, credit notes and invoices #

INR workspaces have three more sections at the bottom of the page, for owners and admins:

• Tax details — your registered name, state, billing address and GSTIN, as printed on your GST invoices. If a payment needs a field you haven't filled in (a billing address once a GSTIN is on file, or a registered name and billing address from ₹50,000), the Add credits or plan dialog asks for it and says why above Pay.
• Credit notes — appears once a refund has been issued against one of your invoices.
• Billing history — every payment, with its period, amount, status and a Download link for the invoice PDF.

Invoices & tax covers every field and what to give your accountant. USD workspaces don't have these sections: Paddle issues the invoice, and Billing history links to it as Paddle invoice.

When a feature is locked by your plan #

Features your plan doesn't include show a Plan chip in the sidebar. Opening one shows Upgrade to unlock instead of the page. For example, campaigns need Growth. The owner sees View plans & upgrade, which opens Billing. Everyone else sees ask an owner to upgrade.

Troubleshooting #

I can't see any buttons on the plans. Only the owner can change the plan. The line under the grid names them.

I'm an admin and the plan buttons are missing, but I can see the balance. That's expected. Admins can view money but not spend it.

The usage meter says 3,482 but my billing period started on the 2nd. Conversations and minutes count from the 1st of the month (UTC), not from your renewal date.

web conversations went up but nobody used the website chat. The meter includes WhatsApp conversations.

There's no Billing history section. It appears once there's at least one payment. A workspace that has only ever been on Free has none.

Pay is disabled in the payment dialog. Read the line above Pay. On an INR workspace, choose State you're billed in, and fill in any Registered name or Billing address the dialog shows, then choose Save invoice details. See Invoices & tax.

Related #