# Upgrades, downgrades & trials > How changing plan works — the preview, upgrading and paying, scheduling a downgrade and undoing it, moving to Free and the 7-day hold on your WhatsApp number and phone numbers, trials, and what happens when a payment fails. Source: https://docs.amomic.in/operate/plan-changes --- You change plan from [Billing](/console/billing). Only the workspace **owner** can do it. Every change starts with a **preview** that shows what it costs, when it takes effect, and what stops working, before anything is charged or scheduled. The rule of thumb: - **Upgrades** happen now. You pay today and the new plan starts at once. - **Downgrades** happen at the end of the period you've already paid for. Until then nothing changes, and you can undo a downgrade to a paid plan. ## Upgrading ::: steps ::: step Open the preview Click **Upgrade to {plan}** on the plan's card in the **Plans** grid, or **Change plan** on your plan card. The preview says *{plan} starts the moment this payment clears, and your billing cycle restarts today*. It shows the price, the GST, and the amount **Charged today**. ![Upgrade to Growth preview: ₹7,999 plus ₹1,440 GST, Charged today ₹9,439, and ₹1,838.13 in credits going back for unused Starter days](https://docs.amomic.in/screens/billing/upgrade-preview.light.webp) If you're moving up from a paid plan part-way through its period, a green line shows the credit you get back for the unused days. In the example above, 19 unused days of a ₹2,999 Starter month return **₹1,838.13** (₹2,999 × 19 ÷ 31, before GST) to your prepaid balance. That credit pays for usage beyond your plan. It isn't paid back to your card. Click **Pay and move to {plan}**. ::: ::: step Add your GSTIN, or skip On an INR workspace with no GSTIN on file, you're asked **Add your GSTIN?** You pay 18% GST either way. The GSTIN only decides whether your business can claim it back as input tax credit. ![Add your GSTIN? dialog with Skip for now and Add GST details buttons](https://docs.amomic.in/screens/billing/gstin-prompt.light.webp) The invoice is issued the moment the payment succeeds and can't be reissued, so this is the last chance to add a GSTIN for this payment. **Add GST details** takes you to [Tax details](/operate/invoices-and-tax#tax-details). **Skip for now** carries on. ::: ::: step Review and pay The review shows the plan, the GST and the **Total to pay**. On INR, **State you're billed in** is required, because it decides the GST split on your invoice. ![Upgrade to Growth review: Growth plan ₹7,999, GST ₹1,440, Total to pay ₹9,439, State you're billed in Karnataka, and a Pay ₹9,439 button](https://docs.amomic.in/screens/billing/review-payment.light.webp) The plan then renews automatically at the same total each month. Click **Pay ₹{total}** to open the payment window: - **INR:** card, UPI or netbanking, processed by Razorpay. - **USD:** card, PayPal or wallet, processed by Paddle, which adds any sales tax or VAT at checkout. ::: ::: step Done When the payment clears you'll see *You're on the {plan} plan. Welcome aboard!*, and Billing shows the new plan, period and allowances. On a USD workspace you see *Payment started — your plan updates as soon as it clears.* instead, and the plan changes a moment later. If you close the payment window without paying, nothing is charged: *Payment window closed — no charge was made.* ::: ::: ## Downgrading to a paid plan Click **Downgrade to {plan}** on the plan's card. The preview, **Move to the {plan} plan**, tells you: - **When:** *You keep {current plan} until {date} — the end of the period you have paid for.* - **What stops on {date}:** a list worked out for your workspace. It includes your real usage, for example *You have used 3,482 this month, so new web chats and WhatsApp conversations will be refused until 1 December.* - *No refund — a downgrade never returns money, it stops the next charge.* Click **Schedule the change**. A card appears at the top of Billing: ![A scheduled change card: Growth → Starter on 2 November, with an Undo this change button](https://docs.amomic.in/screens/billing/scheduled-change.light.webp) Nothing changes before that date. Until then you can click **Undo this change**: *That change has been called off — nothing will change.* What a downgrade does and doesn't touch: | | What happens | |---|---| | Agents, knowledge bases, deployments, team members | **Kept, and keep working.** You can't create more until you're under the new plan's limit. | | Included conversations and voice minutes | Drop to the new plan's allowance. What you've used so far this month counts against the new allowance. | | Campaigns | Stop on Starter and Free. | | Your WhatsApp number and phone numbers (Growth → Starter) | Kept. A number that Growth included becomes chargeable at ₹399 / $3.99 a month from credits. | ## Moving to Free or cancelling Moving to Free, either with **Downgrade to Free** or with **Cancel** on your plan card, works like any downgrade: it takes effect at the end of your paid period. Two things are different: - **It can't be undone.** It closes your subscription with the payment provider. You can subscribe again once it has taken effect. - **Free can't carry WhatsApp or phone numbers.** On the effective date your WhatsApp number stops answering and your phone numbers stop taking calls. ![Move to the Free plan preview listing what stops on 2 November, including the WhatsApp number and two phone numbers, and a 7-day hold warning](https://docs.amomic.in/screens/billing/downgrade-preview.light.webp) *The preview names each number that stops, and the date it would be removed.* ### The 7-day hold Your WhatsApp sender and phone numbers aren't removed straight away. They're held for **7 days** after the move. While they're held: - They don't answer. New WhatsApp messages are still saved, so you can read who wrote to you, but the agent doesn't reply. Incoming calls aren't connected. - Billing shows **These have stopped answering**, with a countdown. A red banner runs across every console page, and a pop-up lists what has stopped. - **Upgrade to restore them** brings everything back with nothing to reconnect. ![Billing on Free with a red card: These have stopped answering, listing a WhatsApp number and two phone numbers, 3 days to restore, until 17 October](https://docs.amomic.in/screens/billing/wind-down.light.webp) After 7 days: - The **WhatsApp sender is disconnected.** You can connect it again later, because Meta keeps the number, its quality rating and its templates. - **Phone numbers are released to the carrier. A released number can't be recovered.** ::: warning Keep a number you can't lose If a phone number is printed on your packaging, invoices or service vans, don't move to Free. Starter keeps the number at ₹399 a month. ::: ## Trials Trials are given by Amomic-AI. You can't start one yourself in the console. If your workspace has one: - Billing shows **Your {plan} trial ends in {n} days**. Your plan card reads *Granted by Amomic-AI · free while it runs*, and Next payment reads *None*. - **Nothing is charged during a trial, and nothing is charged automatically when it ends.** The workspace simply returns to the plan it was on before. - Usage during a trial comes out of the trial plan's allowance. Your prepaid credits aren't drawn on. - **See what changes** shows exactly what you'd lose on the end date, worked out for your workspace. - **Keep {plan}** subscribes you to the trial plan through the [upgrade flow](#upgrading). ![Billing during a Growth trial with 2 days left: an amber trial card with Keep Growth and See what changes, and Next payment showing None](https://docs.amomic.in/screens/billing/trial.light.webp) You're reminded before the end: by email at 3 days and 1 day left, by a banner across the console, and in a pop-up the day before and on the last day. If you were paying for Starter when Amomic-AI gave you a Growth trial, your Starter subscription carries on and is charged as usual. When the trial ends you're back on Starter. ## When a payment fails If a renewal payment fails, the workspace is **past due**: - A red banner on every page: *Your payment is overdue by {n} days — service will be suspended if it stays unpaid.* - Billing shows **Your payment is overdue**, and the plan chip reads **past_due**. - Everything keeps working for now. ![Billing with a payment overdue: a red banner, a Your payment is overdue card with Complete payment, and an Overdue chip on Next payment](https://docs.amomic.in/screens/billing/past-due.light.webp) If it's still unpaid after **3 days**, the workspace is **suspended**, and everything that serves your customers stops: - The console closes down to Billing for everyone, with *Your account is suspended*. - **Web chat:** visitors get *Sorry — the assistant isn't available right now. Please reach out to the team directly and they'll be happy to help.* instead of an answer, in new and already-open conversations alike. - **WhatsApp, incoming:** messages are still saved to your Inbox, so you can see who wrote, but the agent doesn't reply and no *typing…* is shown. Nothing is charged for them. - **WhatsApp, outgoing:** every send is refused: agent replies, your team's replies, templates, API sends, campaigns and reminders. A WhatsApp reply your team writes on a [ticket](/console/tickets#did-the-reply-reach-the-customer) is held, not lost, and goes out by itself after payment. - **Calls:** outbound calls and click-to-call are refused. Incoming calls are answered only to play a short out-of-service line, then end. They're recorded with the outcome `suspended`, so you can see who rang, and no minutes are charged. - **Campaigns, call-backs and appointment reminders** are held where they are. Nobody is skipped, no attempt is used up, and a campaign can't be launched or resumed until the invoice is paid. - API keys are refused with `403 workspace_suspended`. Your customers are never told the workspace is suspended or unpaid. Billing and payment keep working throughout. The owner clicks **Complete payment**, reviews the amount and pays. Service resumes on its own within a few minutes, with nothing to switch back on: held campaigns, call-backs, reminders and ticket replies carry on where they stopped. Other team members see *Ask an organization owner to complete the payment.* ## Enterprise Enterprise has custom pricing. Click **Talk to us** on its card: *Thanks — our team will reach out about upgrading.* You can also write to support@amomic.in. ## Troubleshooting **Schedule the change is greyed out.** The preview explains why. Usually the payment provider couldn't be reached, or there's an unpaid payment on the subscription. Try again in a minute, or complete the payment first. **I want to undo a move to Free.** A move to Free can't be undone, because the subscription is already closed. Once it takes effect, subscribe again from the Plans grid. If that's within the 7-day hold, your WhatsApp number and phone numbers come straight back. **My trial ended and I was charged.** The trial itself never charges. You'll see a charge only if you were already paying for a plan underneath the trial, and that charge is for that plan. **My upgrade credit didn't come back as money.** It isn't meant to. The unused days go into your prepaid credits, where they pay for usage beyond your plan. ## Related ::: cards ::: card The Billing page [A tour of Billing](/console/billing) and who sees what. ::: ::: card Plans & limits [What each plan includes](/operate/limits). ::: ::: card Credits [Prepaid credits](/operate/credits): top-ups and what happens at zero. ::: ::: card Invoices & tax [GST invoices and tax details](/operate/invoices-and-tax). ::: :::