# The Billing page

> A tour of Billing in the console — your plan, the next payment, prepaid credits, the three usage meters, the plans grid, tax details, credit notes and invoices — and who on your team sees each part.

Source: https://docs.amomic.in/console/billing

---

**Billing** is where your workspace's plan, payments and usage live. Open it from **Billing** in the **Manage** section of the sidebar. Everyone on the team can open it, but what each person sees depends on their role. Only the **owner** can change the plan, pay or add credits.

![The Billing page for a Growth workspace: Your plan, Next payment and Prepaid credits cards, with Credit transactions below](https://docs.amomic.in/screens/billing/overview.light.webp)

*The top of Billing for an owner on Growth: the plan, the next charge with GST, and the prepaid credit balance.*

## Who sees what

| Part of the page | Member | Admin | Owner |
|---|---|---|---|
| Plan name, **Usage this cycle**, **Plans** grid | Yes | Yes | Yes |
| **Next payment** amount and tax | — | Yes | Yes |
| **Prepaid credits** and **Credit transactions** | — | Yes (view) | Yes |
| **Add credits** | — | — | Yes |
| **Tax details** | — | Yes (read-only) | Yes (edit) |
| **Credit notes** and **Billing history**, invoice downloads | — | Yes | Yes |
| **Change plan**, **Cancel**, plan buttons, trial and restore buttons | — | — | Yes |

Admins and members see a line under the plans grid instead of buttons: *Only the workspace owner can change the plan — ask {owner} to make changes.* To hand billing to someone else, the owner [transfers ownership](/console/team#transfer-ownership).

![Billing as an admin: the plans grid has no buttons, a line names the owner, and Tax details fields are greyed out](https://docs.amomic.in/screens/billing/admin-view.light.webp)

*An admin sees the plans and tax details but can't change them.*

## The status rail

When something needs attention, a card appears at the top of the page, above everything else. Each card shows only while its state is live, so more than one can appear at once, for example a scheduled downgrade and an overdue payment.

| Card | When it shows | What the owner can do |
|---|---|---|
| **Add your GSTIN** bar | INR workspace, owner or admin, no GSTIN on file | **Add your GSTIN** jumps to Tax details. The X hides it in this browser. |
| **These have stopped answering** | A move to Free has paused your WhatsApp number or phone numbers | **Upgrade to restore them** |
| **Your {plan} trial ends in {n} days** | Amomic-AI has given your workspace a trial | **Keep {plan}** or **See what changes** |
| **{plan} → {plan} on {date}** | You scheduled a downgrade | **Undo this change**. A move to Free can't be undone, so that card says so instead. |
| **Your payment is overdue** / **Your account is suspended** | A plan payment failed | **Complete payment** |

Each of these is explained in [Upgrades, downgrades & trials](/operate/plan-changes). **Your account is suspended** means more than a closed console: while it shows, web chat, WhatsApp, calls, campaigns and the API are all stopped for your customers, and Billing is the one page that still works. Paying the invoice resumes everything on its own. See [When a payment fails](/operate/plan-changes#when-a-payment-fails).

A trial, an overdue payment and paused numbers also put a banner across the top of every console page, so nobody misses them.

## Your plan

The first card shows:

- The plan name and price, for example **Growth** · *₹7,999 / month + 18% GST*. A trial reads *Granted by Amomic-AI · free while it runs*. Free reads *No charge*.
- A status chip: **active**, **cancelling**, **past_due** or **suspended**, or **Trial · 2d left** during a trial.
- The plan's first four features, and the current billing period, such as *2 October – 2 November*.
- **Change plan** and **Cancel** (owner only).

**Change plan** opens a preview for a suggested plan: Free → Starter, Starter → Growth, and Growth → Starter. During a trial it previews keeping the trial plan. To move to any other plan, use that plan's button in the [Plans grid](#plans) instead. Either way, nothing changes until you confirm the preview.

**Cancel** appears on an active paid plan. It asks *Cancel your subscription?* and explains that the plan stays active until the end of the current billing cycle, then moves to Free. Confirm with **Cancel subscription**. A cancellation can't be undone; you can subscribe again after it takes effect. Read [what moving to Free stops](/operate/plan-changes#moving-to-free-or-cancelling) first.

## Next payment

The second card shows what you will be charged next and when:

- **Paid INR plan:** the plan price + 18% GST, the date (*on 2 November*), and a breakdown of plan, GST and **Total**. The chip reads **Auto-charged**, **Ending** (after a cancel) or **Overdue**.
- **Paid USD plan:** the plan price. Sales tax or VAT is worked out by Paddle, our merchant of record, at checkout.
- **Trial:** *None*. Nothing is charged during a trial. The owner can **Subscribe now** to keep the plan.
- **Free:** *None — You're on the Free plan.*

Credits are not part of this charge. You buy them separately, when you choose to.

## Prepaid credits

Owners and admins on Starter and Growth see the **Prepaid credits** card. It shows:

- the **Balance**
- how much of your last top-up you've used (*28% of ₹2,819 used*)
- an estimate of how long the rest will last at your recent pace (*~44 days left at your recent pace*), or, when nothing was charged in the last seven days, what you've spent this month
- **What used your credits this month**, broken down by charge

Below it, **Credit transactions** lists every top-up, charge and expiry with its date.

The owner adds credits with **Add credits**. [Credits](/operate/credits) explains what credits pay for, the top-up dialog and what happens when the balance runs out.

## Usage this cycle

The **Usage this cycle** card has three meters:

| Meter | What it counts | Limit |
|---|---|---|
| **voice minutes** | Connected call time this month, rounded up to whole minutes on the monthly total | Growth 500. Starter shows *not included*: every minute is paid from credits at ₹6. Free has no voice. |
| **web conversations** | AI conversations on web chat **and WhatsApp** this month. Despite the label, WhatsApp is included. | Free 100, Starter 1,000, Growth 5,000 |
| **team seats** | Active members plus pending invites | Free 2, Starter 3, Growth 10. A hard limit. |

Each row shows the rate that applies past the allowance, such as *₹6 / minute after* or *₹2 / conversation after*. A meter turns amber at 80%.

When a meter is used up, a paid plan shows *Used up — anything further is covered by your prepaid credits.* On Free the meter turns red, because Free can't buy credits: *Used up — new conversations are paused until your allowance resets on the 1st.*

::: note Allowances reset on the 1st
Conversations and voice minutes are counted per calendar month (UTC) and reset on the 1st, whatever date your subscription renews on. The dates in the card header are your billing period, not the reset date.
:::

Under the meters, **Beyond your allowance** lists the rates for voice minutes, AI conversations and phone numbers. These are charged from your prepaid credits, and only for usage past what your plan includes.

## Plans

![The Plans grid with Free, Starter, Growth (marked Current) and Enterprise, and the Tax details card below](https://docs.amomic.in/screens/billing/usage-and-plans.light.webp)

*The Plans grid as the owner of a Growth workspace sees it. Each card's button says what it would do and when.*

Four cards: **Free**, **Starter**, **Growth** and **Enterprise**. Your plan carries a **Current** badge. Prices exclude tax; an INR card adds *+ 18% GST*. [Plans & limits](/operate/limits#plans) lists everything each plan includes.

The button on each card tells you exactly what clicking it would do:

| Button | Meaning |
|---|---|
| **Upgrade to {plan}** · *Starts today* | Opens an upgrade preview. You pay now and the new plan starts at once. |
| **Downgrade to {plan}** · *Takes effect {date}* | Opens a downgrade preview. Nothing changes until the end of the period you've paid for. |
| **Already scheduled** · *Takes effect {date}* | You already scheduled this move. Undo it from the card at the top of the page. |
| **Keep {plan}** · *Your trial ends {date}* | Your trial plan. Subscribe to keep it. |
| **Pay now to resume** | Your plan, with a failed payment. Pays the overdue amount. |
| **Upgrade to {plan}** · *Your {trial plan} trial continues* | During a trial, a plan below the trial plan. You start paying for it today; the trial keeps running. |
| **Your plan after the trial** | During a trial, the plan you already pay for. Nothing to buy. |
| **Talk to us** | Enterprise. Sends a request; our team gets in touch. |

Every plan change starts with a preview of exactly what changes and what it costs. [Upgrades, downgrades & trials](/operate/plan-changes) walks through each one.

## Tax details, credit notes and invoices

INR workspaces have three more sections at the bottom of the page, for owners and admins:

- **Tax details** — your registered name, state, billing address and GSTIN, as printed on your GST invoices. If a payment needs a field you haven't filled in (a billing address once a GSTIN is on file, or a registered name and billing address from ₹50,000), the **Add credits** or plan dialog asks for it and says why above **Pay**.
- **Credit notes** — appears once a refund has been issued against one of your invoices.
- **Billing history** — every payment, with its period, amount, status and a **Download** link for the invoice PDF.

![Tax details marked Ready for invoicing, a Credit notes table with one partial refund, and Billing history with five paid invoices](https://docs.amomic.in/screens/billing/tax-and-history.light.webp)

*Plan renewals and credit top-ups both appear in Billing history, each with its own GST invoice.*

[Invoices & tax](/operate/invoices-and-tax) covers every field and what to give your accountant. USD workspaces don't have these sections: Paddle issues the invoice, and Billing history links to it as **Paddle invoice**.

## When a feature is locked by your plan

Features your plan doesn't include show a **Plan** chip in the sidebar. Opening one shows **Upgrade to unlock** instead of the page. For example, campaigns need Growth. The owner sees **View plans & upgrade**, which opens Billing. Everyone else sees *ask an owner to upgrade*.

![Campaigns on a Starter workspace: an Upgrade to unlock badge and a View plans & upgrade button, with a Plan chip beside Campaigns in the sidebar](https://docs.amomic.in/screens/billing/locked-feature.light.webp)

## Troubleshooting

**I can't see any buttons on the plans.** Only the owner can change the plan. The line under the grid names them.

**I'm an admin and the plan buttons are missing, but I can see the balance.** That's expected. Admins can view money but not spend it.

**The usage meter says 3,482 but my billing period started on the 2nd.** Conversations and minutes count from the 1st of the month (UTC), not from your renewal date.

**web conversations went up but nobody used the website chat.** The meter includes WhatsApp conversations.

**There's no Billing history section.** It appears once there's at least one payment. A workspace that has only ever been on Free has none.

**Pay is disabled in the payment dialog.** Read the line above **Pay**. On an INR workspace, choose **State you're billed in**, and fill in any **Registered name** or **Billing address** the dialog shows, then choose **Save invoice details**. See [Invoices & tax](/operate/invoices-and-tax#tax-details).

## Related

::: cards

::: card Credits
[Prepaid credits](/operate/credits): what they pay for, top-ups, and what happens at zero.
:::

::: card Upgrades, downgrades & trials
[Changing plan](/operate/plan-changes), step by step, including trials and failed payments.
:::

::: card Invoices & tax
[GST invoices, tax details and credit notes](/operate/invoices-and-tax).
:::

::: card Plans & limits
[What each plan includes](/operate/limits) and which limits block a create.
:::

:::